Stansted Landlords – Build A Better Relationship With Tenants

July 26th 2021
By: Intercounty
Stansted Landlords – Build A Better Relationship With Tenants

The tenant-landlord relationship is a delicate one. Landlords want to make sure that tenants are paying on time and living up to the lease agreement, while tenants want their landlord to keep the property in good condition for them. It's important for landlords and tenants alike to work together so both parties can get what they need out of this arrangement.

At Intercounty, we know that developing a great relationship with tenants offers short and long-term benefits. We know it can be hard, but with our help, you will see the difference it makes when you are proactive in how you engage with tenants.

One of the bets tips you will receive is to be timely. If you can respond to problems quickly, you keep tenants happy, and you also minimise the problem. A lot of problems in life become harder to resolve, or more costly, the longer they are left.

This is certainly the case when it comes to maintenance work, and this is something that landlords should always focus on.

When you respond to a maintenance problem quickly, you show tenants you care. However, you also take bold steps to maintain the condition and value of your property, which means you benefit in the long-term too.

It will be helpful to encourage tenants to contact you quickly when problems arise. You want to develop a relationship that encourages communication.

A quick overview of tips that landlords should consider when looking to develop a good relationship with tenants include:

1. Offer a variety of amenities to tenants, including free Wi-Fi, laundry facilities, and fitness centres

2. Be responsive to tenant needs by responding quickly when maintenance requests are submitted

3. Make sure the property is well maintained and in good condition so that it will attract more potential renters

4. Provide rental agreements with clear expectations and deadlines for both parties

5. Communicate often with your tenants about any changes or updates on the property

6. Accept pets (if applicable) as long as they're properly cared for and not disruptive to other residents living on the property

The last tip is one that many landlords and agents will question. There are strong reasons why landlords don’t accept tenants with pets, and if you are set against this style of tenant, you should stick with what you are comfortable with.

However, times are changing. There has been a lot of focus on more support for tenants with pets and before too long, it could become a major issue for landlords. If you are comfortable in creating this sort of rental environment, you should use this as an advertising tool to reach clients.

Of course, you need to weigh up the pros and cons, but this is no different from any other situation. If you would like to discuss your options, please contact Intercounty.

For rental enquiries in Stansted, please feel free to call us on 01279 358809 or why not email us at With considerable experience in the local market, and free valuation services, we look forward to helping you move.