Menu

Making a Complaint

Sales Complaints

Should you have a cause for a complaint please send this in writing to Amy Dedman by email: amydedman@intercounty.co.uk or in writing to:

Intercounty, 21 North Street, Bishops Stortford, Herts CM23 2LD

All written complaints will be acknowledged in writing either by postal letter or e-mail within 3 working days and a proper investigation promptly undertaken. 

A formal written outcome of this investigation will be sent to the Complainant within 15 working days

If the Complainant remains dissatisfied they can then pursue the complaint in writing via the Sales Director Matt Farrington (mattfarrington@intercounty.co.uk) or by postal letter to the same address above.

Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant within 15 working days. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 12 months.

Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.

Lettings Complaints

Should you have a cause for a complaint please send this in writing to  Amy Dedman by email: amydedman@intercounty.co.uk or in writing to:

Intercounty, 21 North Street, Bishops Stortford, Herts CM23 2LD

All written complaints will be acknowledged in writing either by postal letter or e-mail within 3 working days and a proper investigation promptly undertaken. 

A formal written outcome of this investigation will be sent to the Complainant within 15 working days

If the Complainant remains dissatisfied they can then pursue the complaint in writing via the Lettings Director Caroline Rutherford (carolinerutherford@intercounty.co.uk) or by postal letter to the same address above.

Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant within 15 working days. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 12 months.

Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.