"This is an agency that focuses equally on systems, processes and service standards, recognising that each aspect affects and complements the others. There is a heavy focus on customer service for both landlords and tenants and there are a number of robust strategies in place to enable them to provide this consistently.

They also understand that motivated and happy staff directly benefits the business so there are a number of reward incentives in place to ensure continued staff satisfaction. This agency has a lot going on and the panel was pleased to see evidence that all activity is designed and run with client benefit at the forefront."

Judges comments from 2015 Sunday Times and The Times Lettings Agency Awards