At Intercounty we are really proud of our people and want you to know who they are. Some of you may regularly speak to members of our team, but may have never met them. As such, we thought it would be nice to share with you a quick interview spotlight with a member of our team a month.
First in the hot seat is Tracey Gosnell, Head of Property Management.
What I like best about working in Property Management?
Property management issues often start with a landlord and tenant being unhappy because of inconvenience and cost. It’s very rewarding when we can organise repairs swiftly and satisfactorily therefore restoring peace and harmony.
What's the best piece of advice you could give a landlord?
Use an ARLA Agent. There is so much legislation surrounding lettings and it changes all the time therefore it is much more difficult for an individual landlord to keep on top of the law. Being in the industry, we see so many examples of cases where a landlord is heavily fined (or even imprisoned) because they have not adhered to the law. Being a large qualified Agent, as well as being educated to know the various pieces of legislation, we also have first hand experience of many different scenario’s.
By using an ARLA registered Agent a Landlord can feel reassured that the Agent is governed by a strict code of practice and that all monies taken by the Agent are protected.
What's your favourite pastime/relaxation activity?
Spending time with my large family and reading.
What did you want to be as a child?
A Primary school teacher.
Turkey last October – going to Crete next Tuesday!
What is your favourite website?
Any shopping websites – I HATE going shopping in the High Street!!!
Are you by nature a pessimist or an optimist ?
Definitely an optimist.
What's the best book you've ever read?
The Flowers in the attic series by Virginia Andrews.
What part of your job didn’t you expect before you started?
The amount of work and knowledge that goes on behind the scenes. Most people think that Property Management is purely dealing with maintenance but this is a drop in the ocean. There are many many more duties in our working day and there are always new problems to overcome. We are continuously changing and updating our procedures to accommodate this.