There have been some important changes made to the consumer act, which will affect the period of time that we can return purchased goods if they are faulty – including goods that are bought over the internet, in shops and from any other retailers.
Previously the law was unclear as to the amount of time retailers had to replace faulty goods, and it was left up to the vendors jurisdiction to decide what they viewed as a ‘reasonable length of time’ to refund money on faulty goods. This gave some retailers the opportunity to avoid refunding or treating consumers unfairly, giving them as little as 7 days in some cases to bring back faulty goods.
For the first time buyers purchasing digital content will also be given protection, these rules will apply to any purchases including streaming, apps, movies, music, games or ebooks.
You will have the right to demand a full refund for up to 30 days after the purchase of any goods.
More good news is that challenging unfair terms will also be much easier; including contract and price which can be assessed for its fairness. This change basically means that a company will not be able to enforce any unfair terms onto a consumer.
Retailers who do not abide by the consumer act will face prosecution. To find out more about the changes to consumer rights please follow this link to the Citizens Advice website.