Intercounty were honoured to be presented with the Gold Best Medium East of England Lettings Agency at the recent Lettings Agency of the year awards 2014 in association with The TImes and The Sunday Times. We were particularly humbled as this is the third lettings award won in succession and would like to thank our clients for the recognition.
The judges added 'In a very well run business, the directors are extremely forward thinking in their approach and seek to keep the team informed of any pertinent developments and news. They make an effort to maintain a presence at all levels and work at the coalface of agency - every Friday, the MD and director spend time on customer care calls, the results of which they then relay back to their staff in training sessions, with great feedback being rewarded. Rewards are wide ranging and are chosen because the both incentivise the staff and are fun. There is a strong focus on corporate social responsibility and each member of staff is allowed one day per year to engage with the community and work with a charity of their choice. The agency enjoys an established and trusted presence in the community and this is reflected in the bottom line, retention rate and recommendations.'