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My Intercounty Online Tenant Account Area

Giving you 24/7 access to all the latest information about your tenancy online or in the My Intercounty app.

Log into My Intercounty

Your tenancy at your fingertips

All your rental information in one place 24/7

My Intercounty will save you time accessing tenancy information, contacting the right team quickly, and more.

Easy payments

Stay on target when managing your tenancy

Whether it's standing orders or bank transfers, your tenant account area makes it easy to manage and track your tenancy.

Simplified maintenance 

Peace of mind maintenance tracking

If you have any maintenance issues, your tenant account area gives instant access to track repairs on your rental property. 

Reach the right team online

Quick, easy and extensive query resolution

My Intercounty will quickly guide you to the right team, whatever your query.

My Intercounty Tenant FAQs

Where do I get my login details?

If you are a new customer, you will automatically receive an email with instructions on how to login.

If you are an existing customer, you already have a My Intercounty account, so you can login to that in the usual way and the landlord online account area will be available to you.

If you have never used your My Intercounty account, or are unsure whether you have an active My Intercounty account, go to intercounty.co.uk/my-intercounty/forgotten and select forgotten password and we will send you a link to reset your password and you can set up an account.

In all cases, please make sure you use the email address you have given to your Intercounty branch when registering.

I have forgotten my password, what do I do?

Simply visit My Intercounty and click on the Forgotten Password link on the dropdown. You can then request a link to reset your password.

You will need to use the email address you used to register with Intercounty. 

Is there an app for My Intercounty?

My Intercounty has a website-based app, which means it can only be installed through your account. While you won't find it in the App Store or Google Play, you can easily install the app by logging into your 'My Intercounty account and following the 'Install app' instructions. 

You can also watch this how to install video.

If your device uses FaceID, this can be enabled once the app is installed.

How do I save the online account area to my mobile phone home screen?

Log into your My Intercounty account and then tap the “Share” button.

Scroll down and tap “Add to Home Screen” 

This will add an icon to your home screen alongside your apps. 

If you access the online account area via a desktop device, don’t forget to bookmark the page so you can easily find it next time.

Why does the online account area have to have 2FA (2 Factor Authentication)?

Keeping customer information and data is important to us. Two-factor authentication adds an additional layer of security to the authentication process by making it harder for hackers to gain access to a person's devices or online accounts because, even if the victim's password is hacked, a password alone is not enough to pass the authentication check. Matters relating to property ownership are particularly attractive to hackers.

Can I contact the Intercounty team through the account area?

Our online account area allows you to easily contact our team with any queries you might have and get your query through to the right team fast. Select the Contact Us section from the dashboard, select your enquiry type in the drop down menu and it will be submitted to the relevant department.

Can I set alerts for properties that meet my criteria?

Yes, you can set property alerts for properties to rent and buy. You can filter your search alerts by area, number of bedrooms, price range and more through the account area. You can disable these alerts whenever you decide to, whether it's because you have found your new home, have decided to remain in your current property or what you are looking for has changed.

How do I save a property to view later?

On the page of the property you are viewing, you will see a button that says 'Book a viewing.' Beneath this, there is a Save button which will allow you to save the property to view later. You must be logged in to save a property. 

Any saved properties can be viewed in the Shortlist section of your account area. 

Can I report a repair through the online account area?

Yes, through the contact form in your tenant online account area you can report any required repairs and maintenance.

Can I manage my tenancy through the online account area?

You can submit queries about serving notice, ending your tenancy and renewing or extending your tenancy through the Contact us section of your Tenant File in the online account area.