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Choosing an industry-qualified letting agent

At Frost's, we believe in setting the highest standards in lettings. We know that our landlords look to us for guidance and expetise, and that's why we invest in our team's professional development. 

With a number of industry-qualified team members, with a level 3 or 4 Propertymark qualification, our letting agents are dedicated to setting the standard in the ever-changing landscape of the rental market. 

We know that our landlords look to us for guidance and expertise. That's why we care about having the right skills in our team. Our qualified agents have the letters MARLA after their name. This stands for Member of the Association of Residential Letting Agents, a professional accreditation awarded by ARLA Propertymark. It’s a mark of trust, expertise, and compliance in the UK lettings industry.

Some agents may also have the letters FARLA after their name. This is a fellowship grade indicating that the agent has passed their level 4 qualification. 

What experience does a Propertymark-recognised letting agent have?

  • A level 3 or 4 qualification in residential lettings 
  • A minimum of twelve months' experience in the industry
  • All qualified agents are actively committed to ongoing professional development to stay ahead of changes in the landscape.

Melanie Hughes FARLA

Head of Lettings Operations & Compliance

The highest possible designations in residential lettings is a testament to my unwavering commitment to professional excellence.

Melanie Hughes

Having earned my ARLA Propertymark Level 4 qualification, I hold one of the highest possible designations in residential lettings, a testament to my unwavering commitment to professional excellence.

Achieving the FARLA after my name is a true point of pride, reflecting not just my dedication to mastering complex legal frameworks and ethical practices but also my deep understanding of the property market.

This advanced level of expertise ensures that every aspect of your property management is handled with the highest degree of competence and care, providing you with the peace of mind that every thing we do for you is legally compliant, and best practice.

Leoni White MARLA

Head of Applications Success

As agents, it’s our responsibility to stay informed, uphold industry standards, and deliver outstanding service to our clients.

Leoni White

When I joined Intercounty in 2016, I had no prior experience in property or lettings. I quickly discovered the residential lettings sector is governed by a complex framework of legislation and regulations.

Eager to build a strong foundation, I chose to pursue the ARLA Level 3 Award in Residential Letting and Property Management. My primary goal was to deepen my understanding of the industry and gain the confidence to provide clients with accurate, compliant advice—helping them make informed decisions based on both legal requirements and best practice.

The lettings landscape is constantly evolving, with new laws and guidance introduced regularly. As agents, it’s our responsibility to stay informed, uphold industry standards, and deliver outstanding service to our clients.

Kelsey Foster
Dunmow
Chelmsford
Intercounty staff