When I joined Intercounty in 2016, I had no prior experience in property or lettings. I quickly discovered the residential lettings sector is governed by a complex framework of legislation and regulations.
Eager to build a strong foundation, I chose to pursue the ARLA Level 3 Award in Residential Letting and Property Management. My primary goal was to deepen my understanding of the industry and gain the confidence to provide clients with accurate, compliant advice—helping them make informed decisions based on both legal requirements and best practice.
The lettings landscape is constantly evolving, with new laws and guidance introduced regularly. As agents, it’s our responsibility to stay informed, uphold industry standards, and deliver outstanding service to our clients.