Industry-qualifications letting agents

Qualified letting agents you can trust

Letting a property is about more than finding a tenant. Landlords face an increasingly complex landscape of legislation, compliance requirements and changing market conditions. Choosing a qualified letting agent gives you confidence that your property is being managed by professionals with the knowledge and expertise to help you make informed decisions. At Intercounty, we're committed to delivering the highest standards of service. That's why we invest in professional qualifications and ongoing training across our lettings teams, ensuring our landlords benefit from expert advice that's up to date, compliant and tailored to today's rental market.

Why use a qualified letting agent?

A qualified letting agent has completed recognised industry training and is committed to ongoing professional development. For landlords, this means:

Expert guidance on lettings legislation and compliance
Up-to-date advice in a changing rental market
Thorough tenant referencing and selection processes
Professional management of your property and tenancy
Support from a knowledgeable and accountable team

What do MARLA and FARLA mean?

You may notice some of our team have the letters MARLA or FARLA after their name.

MARLA

MARLA stands for Member of the Association of Residential Letting Agents. This accreditation demonstrates professional knowledge, industry expertise and a commitment to high standards within residential lettings.

FARLA

FARLA is a fellowship status awarded to agents who have achieved an advanced Level 4 qualification. It recognises a higher level of industry knowledge and professional expertise.

What are the benefits of choosing a qualified letting agent?

Legal and compliance expertise

Rental legislation changes regularly. Qualified agents stay informed about evolving regulations, helping landlords understand their responsibilities and reduce compliance risks.

Professional standards

Industry qualifications demonstrate a commitment to ethical practice, transparency and ongoing professional development.

Better-informed decisions

From pricing strategy to tenancy management, qualified agents use their knowledge and experience to help landlords make confident decisions about their investment.

Peace of mind

Knowing your property is being managed by trained professionals provides reassurance that every stage of the lettings process is being handled with care and expertise.

Why ongoing professional development matters

The rental market never stands still.

New legislation, regulatory updates and changing tenant expectations mean lettings professionals must continually develop their knowledge. Professional qualifications are not a one-time achievement; they form part of an ongoing commitment to learning and maintaining high industry standards.

This ensures landlords receive advice that reflects current legislation, market conditions and best practice.

Meet our qualified experts

Melanie Hughes FARLA

Head of Lettings Operations & Compliance

The highest possible designations in residential lettings is a testament to my unwavering commitment to professional excellence.

Having earned my ARLA Propertymark Level 4 qualification, I hold one of the highest possible designations in residential lettings, a testament to my unwavering commitment to professional excellence.

Achieving the FARLA after my name is a true point of pride, reflecting not just my dedication to mastering complex legal frameworks and ethical practices but also my deep understanding of the property market.

This advanced level of expertise ensures that every aspect of your property management is handled with the highest degree of competence and care, providing you with the peace of mind that every thing we do for you is legally compliant, and best practice.

Leoni White MARLA

Head of Applications Success

As agents, it’s our responsibility to stay informed, uphold industry standards, and deliver outstanding service to our clients.

When I joined Intercounty in 2016, I had no prior experience in property or lettings. I quickly discovered the residential lettings sector is governed by a complex framework of legislation and regulations.

Eager to build a strong foundation, I chose to pursue the ARLA Level 3 Award in Residential Letting and Property Management. My primary goal was to deepen my understanding of the industry and gain the confidence to provide clients with accurate, compliant advice—helping them make informed decisions based on both legal requirements and best practice.

The lettings landscape is constantly evolving, with new laws and guidance introduced regularly. As agents, it’s our responsibility to stay informed, uphold industry standards, and deliver outstanding service to our clients.

Carly McLaughlin MARLA

Head of Lettings Client Services

Qualifications give landlords confidence that every decision is backed by expertise and industry knowledge

Qualifications aren't just letters after our names. They represent a commitment to continuous professional development, ethical practice and delivering the highest level of service to every landlord we work with.

Reece Knight MARLA

Lettings Director

Qualified agents don't just follow industry standards, they help set them.

Landlords face increasing legal and regulatory responsibilities. Having industry-recognised qualifications allows us to understand these obligations in detail and ensure our clients receive guidance that's both practical and compliant. Our goal is to give landlords complete peace of mind that their property is in safe hands.

Kelsey Foster MARLA

Lettings Manager

Learning never stops in lettings, and neither does our commitment to professional development,

Professional qualifications are about more than achieving a certification; they're about a commitment to continuous learning. Intercounty supports my ongoing development, helping me stay up to date with changes in the rental market, legislation and industry best practice. This means I can give landlords the confidence that they're receiving knowledgeable, informed advice every step of the way.

Katie Mitson MARLA

Lettings Office Manager

Knowledge and experience are essential when protecting a landlord's investment.

Every landlord deserves advice from professionals who understand both the property market and the legislation that underpins it. For me, qualifications provide the foundation for that expertise, enabling us to deliver a proactive, informed service that protects our clients' investments and supports long-term success.

Frequently asked questions

Do qualified agents have to continue learning?

Yes. Professional qualifications often require ongoing development to ensure agents stay current with industry changes and legislation.

Why should landlords use a qualified letting agent?

Qualified letting agents offer expertise in legislation, compliance, tenant management and property management best practice.

What does MARLA mean?

MARLA stands for Member of the Association of Residential Letting Agents, a professional accreditation awarded by Propertymark.

What does FARLA mean?

FARLA is a fellowship grade awarded to agents who have achieved a Level 4 Propertymark qualification.

How does a qualified letting agent help landlords stay compliant?

Qualified agents keep up to date with changing legislation, helping landlords understand and meet their legal responsibilities.

How can a qualified letting agent help with landlord compliance?

Qualified letting agents help landlords stay compliant by understanding the latest lettings legislation and regulatory requirements. Through ongoing professional development, they keep their knowledge up to date, helping landlords meet their legal obligations and avoid costly mistakes.