Qualified letting agents you can trust

Letting a property is about more than finding a tenant. Landlords face an increasingly complex landscape of legislation, compliance requirements and changing market conditions.

Choosing a qualified letting agent gives you confidence that your property is being managed by professionals with the knowledge and expertise to help you make informed decisions. At Intercounty, we're committed to delivering the highest standards of service.

That's why we invest in professional qualifications and ongoing training across our lettings teams, ensuring our landlords benefit from expert advice that's up to date, compliant and tailored to today's rental market.

See our agents

Legal expertise

MARLA (Member of ARLA Propertymark) is a professional qualification that demonstrates specialist knowledge of UK residential landlord and tenant law, tenancy management, property management, and lettings compliance.

FARLA (Fellow of ARLA Propertymark) is a higher-level qualification that reflects advanced expertise and significant industry experience in residential lettings, property management, regulatory compliance, and complex landlord and tenant matters.

Legal expertise includes:

Expertise in tenancy agreements, possession procedures, and tenancy management.
Strong understanding of deposit protection, housing regulations, and lettings compliance requirements.
Knowledge of property management legislation, professional standards, and dispute resolution processes.
Ongoing professional development to stay current with legislative and regulatory changes.
These are specialist property qualifications rather than legal qualifications, so holders are not necessarily solicitors or barristers.

Professional standards

MARLA and FARLA are recognised professional qualifications awarded by Propertymark. They demonstrate that the holder has achieved industry-recognised qualifications, maintains their professional knowledge, and is committed to operating in accordance with established professional and ethical standards.

Holders must achieve recognised professional qualifications in residential lettings before obtaining membership.
Members are required to undertake Continuing Professional Development (CPD) to keep their knowledge up to date.
Members must comply with Propertymark's Conduct and Membership Rules.
They are expected to uphold high standards of professionalism, integrity, transparency, and accountability.
Membership demonstrates a commitment to best practice and maintaining competence in a constantly evolving regulatory environment.
FARLA status represents the highest level of ARLA Propertymark membership and reflects extensive experience and advanced professional knowledge.

Better tenants

Our letting agents carry out thorough tenant referencing and vetting processes to assess a prospective tenant's suitability and minimise risk for landlords.

Verification of identity and right-to-rent status where required by law.
Employment and income checks to assess affordability.
Credit history and financial referencing.
References from previous landlords or letting agents.
Assessment of rental history and tenancy conduct.
Verification of guarantors where appropriate.
Compliance with data protection, equality, and housing legislation throughout the vetting process.
Use of consistent and legally compliant procedures to support fair and informed tenancy decisions.

Dispute resolution

Our agents understand and apply dispute resolution procedures as part of effective tenancy and property management. Our standards require them to deal with complaints fairly, transparently, and in accordance with recognised industry practices and legal requirements.

Knowledge of formal complaint handling procedures and professional standards.
Experience managing disputes between landlords, tenants, contractors, and other stakeholders.
Understanding of tenancy deposit disputes and the relevant dispute resolution processes.
Ability to interpret tenancy agreements and relevant legislation when addressing disputes.
Requirement to act in accordance with professional codes of conduct, promoting fairness, transparency, and accountability.
Access to and participation in government-approved redress schemes, providing an independent route for dispute resolution where required.
Focus on achieving proportionate, evidence-based resolutions whilst ensuring compliance with legal and regulatory obligations.

Meet our qualified experts

Melanie Hughes FARLA

Head of Lettings Operations & Compliance

The highest possible designations in residential lettings is a testament to my unwavering commitment to professional excellence.

Having earned my ARLA Propertymark Level 4 qualification, I hold one of the highest possible designations in residential lettings, a testament to my unwavering commitment to professional excellence.

Achieving the FARLA after my name is a true point of pride, reflecting not just my dedication to mastering complex legal frameworks and ethical practices but also my deep understanding of the property market.

This advanced level of expertise ensures that every aspect of your property management is handled with the highest degree of competence and care, providing you with the peace of mind that every thing we do for you is legally compliant, and best practice.

Leoni White MARLA

Head of Applications Success

As agents, it’s our responsibility to stay informed, uphold industry standards, and deliver outstanding service to our clients.

When I joined Intercounty in 2016, I had no prior experience in property or lettings. I quickly discovered the residential lettings sector is governed by a complex framework of legislation and regulations.

Eager to build a strong foundation, I chose to pursue the ARLA Level 3 Award in Residential Letting and Property Management. My primary goal was to deepen my understanding of the industry and gain the confidence to provide clients with accurate, compliant advice—helping them make informed decisions based on both legal requirements and best practice.

The lettings landscape is constantly evolving, with new laws and guidance introduced regularly. As agents, it’s our responsibility to stay informed, uphold industry standards, and deliver outstanding service to our clients.

Carly McLaughlin MARLA

Head of Lettings Client Services

Qualifications give landlords confidence that every decision is backed by expertise and industry knowledge

Qualifications aren't just letters after our names. They represent a commitment to continuous professional development, ethical practice and delivering the highest level of service to every landlord we work with.

Reece Knight MARLA

Lettings Director

Qualified agents don't just follow industry standards, they help set them.

Landlords face increasing legal and regulatory responsibilities. Having industry-recognised qualifications allows us to understand these obligations in detail and ensure our clients receive guidance that's both practical and compliant. Our goal is to give landlords complete peace of mind that their property is in safe hands.

Kelsey Foster MARLA

Lettings Manager

Learning never stops in lettings, and neither does our commitment to professional development,

Professional qualifications are about more than achieving a certification; they're about a commitment to continuous learning. Intercounty supports my ongoing development, helping me stay up to date with changes in the rental market, legislation and industry best practice. This means I can give landlords the confidence that they're receiving knowledgeable, informed advice every step of the way.

Katie Mitson MARLA

Lettings Office Manager

Knowledge and experience are essential when protecting a landlord's investment.

Every landlord deserves advice from professionals who understand both the property market and the legislation that underpins it. For me, qualifications provide the foundation for that expertise, enabling us to deliver a proactive, informed service that protects our clients' investments and supports long-term success.

Do qualified agents have to continue learning?

Yes. Professional qualifications often require ongoing development to ensure agents stay current with industry changes and legislation.

Why should landlords use a qualified letting agent?

Qualified letting agents offer expertise in legislation, compliance, tenant management and property management best practice.

What does MARLA mean?

MARLA stands for Member of the Association of Residential Letting Agents, a professional accreditation awarded by Propertymark.

What does FARLA mean?

FARLA is a fellowship grade awarded to agents who have achieved a Level 4 Propertymark qualification.

How does a qualified letting agent help landlords stay compliant?

Qualified agents keep up to date with changing legislation, helping landlords understand and meet their legal responsibilities.

How can a qualified letting agent help with landlord compliance?

Qualified letting agents help landlords stay compliant by understanding the latest lettings legislation and regulatory requirements. Through ongoing professional development, they keep their knowledge up to date, helping landlords meet their legal obligations and avoid costly mistakes.