Intercounty 7 Keys to Results

1. Local know-how is key

   Schools, Amenities, Transport, Clubs, Societies and more, we make sure all our people know all about your local area.

2. Accessibility is key

   We make sure that we are available for you when you want us to be till 9pm weekdays and at weekends.

3. Trust is Key

   To make sure you get the best possible service and professionalism we ensure all our people have passed appropriate professional agency exams.

4. Results are key

   We will ensure that your property is fully available within 24 hours of instructing us and our people are focussed on delivering the results you require in the timescale you require.

5. Communication is key

   We will ensure that our people stay in contact with you, update you and deliver your results, and use your feedback to improve the service we offer.

6. Commitment is key

   We will focus on solely your needs challenging ourselves and industry norms to do so. We help to deliver this by responding to all enquiries within 1 working day.

7. Complete service is key

   We will ensure that we can offer you the complete property service from renting, sales, mortgage services via Lsli Ltd, surveying and conveyancing to make your move as easy and as stress free as possible.

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Landlords – What happens when?

• Consider your needs

  Is the property you want to let an investment or your home? You will have different priorities and needs and the help and advice of a property professional can be essential at an early stage.

  Talk to your mortgage lender as early as possible to make sure you can get consent to let your property.

• Consider your timescales

  Intercounty recommend that you market your property no more than 6 to 8 weeks before you want it Let. The standard length of a tenancy is 6 or 12 months. Talk to friends, colleagues and other landlords too for recommendations.

• Talk to a Letting agent

  At Intercounty we can help guide you through the process and assist and advise you if you are considering letting your property. At Intercounty we always welcome the opportunity to talk to all our customers so drop in for a chat about the market and a coffee anytime. Meet our people, talk through your needs and register with us.

• Valuation

  Get your property valued – all agents should offer comparable evidence of other properties recently let, discuss property management, associated costs, compliance issues, local and national market information, rent guarantees and insurance policies. At Intercounty we pride ourselves on our ability to help you with every aspect of your tenancy and can offer an outstanding Property Management service.

  You will receive a Valuation Letter which outlines what we believe you can achieve in monthly income for your property.

  Intercounty will call to discuss the next step you want to take.

• Instruction

  When you instruct your agent they should book an appointment to come and take photographs and arrange for an Energy Performance assessment in order to start marketing the property.

• Agency Agreement

  You should receive and sign the Agency Agreement and complete the landlord information forms and return them.

• Marketing

  At Intercounty we will place your property on the market within 1 working day of receipt of the Energy Performance certificate. We will upload your property immediately to Intercounty.co.uk, match with our database, contact prospective tenants, place your property on Rightmove and various other websites and advertise in the local press.

• Viewing

  At the viewing stage Intercounty prequalify all potential tenants and accompany all viewings. We have found that the majority of activity will take place approximately 1 month before the property's availability date.

• Feedback

  We will ring your prospective tenants 24 hours after the viewing and feedback their comments, the outcome and any necessary actions to you as soon as contact has been made.

• Offer

  When an offer is made we will contact you immediately by your preferred communication method. Confirm instruction of any works required as agreed.

• Referencing Process

  If an agreement is reached we will start the referencing process immediately (it usually takes about 7 working days) and it covers credit history, employment history, previous landlords and any reference guarantors if required. It is worth understanding the criteria set by your agent for referencing as these may differ. Intercounty are happy for you to drop in at any time and talk through any concerns you may have and what our Property Management and Rent Guarantee schemes can offer.

  We will write to you to confirm in writing all the details at the start of the referencing process.

• Tenancy Agreement

  Once the references have passed the Tenancy Agreement will be drawn up and sent to you. Sign the agreement and return to Intercounty or give written permission for Intercounty to do so on your behalf.

• Deposits

  Tenants are required to pay a deposit prior to the start of the agreement. As from 2007 all deposits under an Assured Shorthold Agreement, which is the majority of agreements signed, must be registered and proof of registration will be provided. The deposit required is 1.5 times the monthly rent.

• Inventory

  We will arrange for an inventory of your property and deal with any compliance issues e.g. Landlords Gas safety certificate.

• Check-in Service

  Intercounty can offer a check in service to ensure a clean and efficient handover.

• Standing orders

  Intercounty insists that tenants set up standing orders.

• Property Management

  At Intercounty we pride ourselves on our Property Management service with our dedicated specialist Property Investment Management Team who will ensure that your home/investment is very well looked after.

  The Intercounty Property Investment Management Team will contact you to introduce themselves. They will ensure that your rent is paid on time, that your home/investment is looked after, that any necessary maintenance is dealt with.

  For more information of this service see the Property Management Section.

• Renewals

  2 months prior to the end of your fixed term Intercounty will contact you to discuss your future plans. We will assess the current market position and advise accordingly and then contact your tenant to discuss their plans.

• Tenancy renewal

  This allows further commitment, planning and budgeting for another fixed term. The process replicates the start of the original tenancy.

• Serving notice

  If you wish to serve notice Intercounty will advise on the necessary steps given the circumstances – e.g. whether fixed term (as above) or periodic and serve the necessary notices.

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Customer Feedback

A small selection of the most recent feedback

• Good morning

  On behalf of my wife and I we would like to express our sincere thanks to Intercounty Nottingham branch, in the professional and courteous way they have handled the recent letting of our property. The bungalow was on the market for almost nine months with two other estate agents in Nottingham with very little pro-active action from either, which we found very frustrating. Finally we were passing your branch and decided to try our luck with your company.

  In turn this led to some very prompt and decisive action by Chris Swingler and all the branch staff to rent or sell our property.

  We were informed at every stage of negotiations and have now finally completed with Chris managing the property for us.

  We would certainly recommend the Nottm branch and all its staff.

  Yours Faithfully

  Mr and Mrs S

• We just wanted to write to express our gratitude for the work you did to make the transition between tenants at our house so smooth. We also wanted to thank you for always replying so promptly to our emails. Simon's Mum let us know of the work you did to help organise things during the transition week and we really appreciate your time and efforts.

  We hope the new tenants are settling well and enjoying living at the house.

  With our very grateful thanks.

  Mr and Mrs B

• "Thank you to everyone re: my little house - I knew it was in brilliant hands!!!"

• "I would just like to say thank you again Zena to you and everyone at Intercounty, you have been very helpful throughout our tenancy and I would have no hesitation in recommending you in the future."

• "I leave with the comfort and confidence that my investments are in extremely safe hands. What better compliment than a previous tenant then uses your team for their investment properties."

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Customer Recommendation Rating

Year to Date Intercounty Average

Year to Date number of offices scoring overall Customer Recommendation rating 9.0 or above

If you are already using an agent but are not getting the service that you deserve and would like to disinstruct them please follow this link

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Property Management

At Intercounty we have focussed our experience and invested specifically into the Property Management area of the Property business. Our research has shown that the best way for us to look after your property, as if it were our own, is to centralise our dedicated specialist Property and Investment Managers. Intercountys' centralised service ensures that:

• We can handle everything from the time your tenant is found through to when the property is handed back to you.
• We can maximise our accessibility, we will be available to you from 9 till 6 Monday to Friday and 9 till 5 Saturdays.
• We can ensure that we give you a consistent service by employing a very experienced team with many years in property management and Lettings.
• We can sustain clear communication channels with all our Landlords and Tenants by utilising a specially designed support centre with regular training and technology updates.
• We will look after your home or investment as if it were our own.

Call your local Intercounty Branch to talk more.

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