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Emergency Repairs

If you have an emergency when our property management office is closed then please refer to your emergency out of hour contractor list and call 01279 713750.

If a contractor is called out as an emergency when a repair is not justified you will be liable for all costs.

Emergency Contacts

Here is a list of emergency contactors - try 01279 713750 first

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What is an emergency?

Burst Pipes

Electricity failure

No heating and/or hot water in the winter

Security boarding

Toilet blocked when only 1 toilet available

Opening Times:

Monday to Friday
8:45am until 6:00pm

Saturday
9am until 5pm

Sunday
Closed

Frequently Reported Issues

Most common maintenance problems reported with solutions

Troubleshoot

WHAT TO DO IN AN EMERGENCY

The following are suggestions of what to do in case of an emergency situation

Smell Gas

  • Open the doors and windows.
  • Check to see if any gas has been left on unlit, or the pilot light has gone out. If so, turn the appliance off, and do not try to relight it.
  • If you are uncertain whether the leak has been stopped, turn the main gas supply off at the meter and phone the gas emergency service immediately:
    National Grid 0800 111 999
  • Do not turn any electrical switches on or off.
  • Do not use the door bell.
  • Do not smoke.
  • Do not use matches or naked flames.

Fire

  • In case of fire dial 999.
  • Get everyone out and do not go back for any reason.
  • Close all doors and windows.
  • Warn your neighbours if any of them might be in danger.
  • If you live in a block of flats set off the communal fire alarm.

Bursting or Major Leaking Pipe

  • Turn the water off at the mains.
  • If electrics are affected, turn off the electricity at the consumer unit (see helpful tips).
  • Call your property manager.
  • If the leak is from another property ie a flat above try to contact the other property or if not at home try and call the block management company. Details should be on a communal notice board.

Loss of Electricity

  • If neighbours are also affected, call your electricity company (check your electricity bill for the number).
  • Check your fuse box to see if a switch has tripped or a fuse blown (see helpful tips).
  • If none of the above apply and the problem persists, call your property manager.

Top maintenance tips

Some top tips presented by our Property Management team

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Are my belongings protected?

Information on tenant contents insurance and why you should have it

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Frequently asked questions

If you have a question about renting property it may be answered here

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