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  • Selling Your House

    • Intercounty 7 Keys to Results
    • Customer Feedback
    • Customer Recommendation Rating
    • Selling with Intercounty - What happens when?
    • Sales Progression at Intercounty – What happens now?
    • Selling tips
  • Intercounty 7 Keys to Results

    1. Local know-how is key

      Schools, Amenities, Transport, Clubs, Societies and more, we make sure all our people know all about your local area.

    2. Accessibility is key

      We make sure that we are available for you when you want us to be till 9pm weekdays and at weekends.

    3. Trust is Key

      To make sure you get the best possible service and professionalism we ensure all our people have passed appropriate professional agency exams.

    4. Results are key

      We will ensure that your property is fully available within 24 hours of instructing us and our people are focussed on delivering the results you require in the timescale you require.

    5. Communication is key

      We will ensure that our people stay in contact with you, update you and deliver your results, and use your feedback to improve the service we offer.

    6. Commitment is key

      We will focus on solely your needs challenging ourselves and industry norms to do so. We help to deliver this by responding to all enquiries within 1 working day.

    7. Complete service is key

      We will ensure that we can offer you the complete property service from renting, sales, mortgage services via Lsli Ltd, surveying and conveyancing to make your move as easy and as stress free as possible.

    Back to top ^

    Customer Feedback

    A small selection of the most recent feedback

    • Sawbridgeworth office

      "We just wanted to say a massive thank you for selling our home. We appreciater all the effort and hard work that it must have taken. You have made it such an easy process and we will definitely be recommending Intercounty to anyone that asks."

      Mr and Mrs H, Sawbridgeworth

    • Sawbridgeworth office

      "Thank you for assisting us in the sale of our home, we got there in the end and appreciate all of your hard work. Especially poor Ricki and all the viewings you had to do.

      Many Thanks"

      K, J & F, Sawbridgeworth

    • Bishops Stortford office

      "A huge thank you to Josh who provided us with an exemplary service throughout the sale of our home; his level of involvement throughout the process and in particular through some of the tricky stages was second to none. He steadily handled every aspect of the process in a very personable and professional manner with good humour and integrity which was appreciated immensely. His prompt action, consistent communications (even on days off or out of hours!), and his regular updates at appropriate intervals made this selling experience a very good one for us; it goes without saying that he will be top of our list when we come to sell again."

      Mr and Mrs M, Bishops Stortford

    • High Wycombe office

      "Dear Ben,

      "We would like to put on record how pleased we have been with the service provided by yourself and your colleagues throughout the business of selling my property. Thank you for a very speedy and satisfactory conclusion."

      Mr P, High Wycombe

    • Braintree office

      "We would just like to take this opportunity to thank you for all the support and advice you have given us whilst going through the process with the sale and purchase of our properties.

      Your style of management has restored our faith through this very stressful time and if we should ever decide to move again we certainly would use your company."

      Mr and Mrs E, Harlow

    • Great Dunmow office

      "We were extremely impressed with his proactive approach, and very thorough understanding displayed throughout the process. Unlike the other (external) agents in the chain who chased the bottlenecks seemingly uninformed about exactly what they were chasing for, he knew the status in detail at all times and therefore understood what the dependencies were and how to resolve them. Martin is very communicative and we could rely on regular updates from him without chasing. Whilst he was honest about what was going on he does have a very diplomatic way of communicating news you aren't necessarily pleased to hear and managing expectations!

      A big thank you to yourself and Helen for all your help and advice, we would not hesitate to recommend Inter County in the future".

      Mr and Mrs B

    • Nottingham office

      "Whilst Estate Agents are engaged to perform a service for their clients, both my wife Alison and myself feel that the service provided by Intercounty went beyond the normal expectation.

      With living over 100 miles away from the house being sold it was very reassuring to have the support of both of you ladies to keep me informed and guided through the process. Moreover, in addition to the regular and clear communications, I must congratulate you both on the polite and courteous way in which you dealt with any concerns I had".

      Mr and Mrs B

    • South Woodham Ferrers office

      "Hi Andy, Just a quick note to say thanks for all the help you provided in making the sale of my house go through smoothly. All problems that arose were dealt with quickly and efficiently and you certainly made my life easier at a very stressful time.

      "Once again, many thanks

      Mr S

    Back to top ^

    Customer Recommendation Rating

    Year to Date Intercounty Average

    Year to Date number of offices scoring overall Customer Recommendation rating 9.0 or above

    If you are already using an agent but are not getting the service that you deserve and would like to disinstruct them please follow this link

    Back to top ^

    Selling with Intercounty - What happens when?

    • Consider why

      Have an understanding of why you want to move and what you want to achieve.

    • Market appraisal of your property

      A market appraisal should always provide you with local and national market information, details of comparable sold properties, local selling statistics, latest customer satisfaction ratings and advice on other services available for example financial services and conveyancing. We believe that after we have visited you will want to use us but you may want to consider another 1 or 2 for comparison.

    • Finances

      Visit a Financial Advisor to assess your next move. We have Financial Advisors available for free initial advice.

    • Instruction

      Instruct an estate agent. At instruction we will take all property details, professional photographs and discuss all legal requirements, such as Energy Performance Certificates and ask you to think about your conveyancing needs, a service that Intercounty can help you with.

    • Marketing

      Intercounty will ensure that within 1 working day your property details are prepared, and your property will be available to view on all internet property websites, www.intercounty.co.uk, local press and facebook. The Intercounty Sales negotiating team will also communicate to our database with applicants by telephone, email or post.

    • Timing

      The first 2 – 3 weeks that your property is on the market is critical as over 50% of Intercounty properties are sold within this time, so your Intercounty team will be communicating continuously with applicants to encourage viewings of your house.

    • Viewings

      We can accompany all viewings. We have prepared viewing tips to help you with this process.

    • Communication

      Intercounty will call every applicant 24 hours after every viewing and will pass on feedback to you as soon as they have made contact. At Intercounty we have found that on average it takes 51 days from instruction to offer accepted. While your property is on the market Intercounty will keep you informed of your position in the market and advise you on how we think you are doing.

    • Offer

      We will inform you immediately when we receive an offer. On your behalf we will qualify all applicants before an offer proceeds by checking with our Financial Advisor and also assessing the progress of their property and any relevant chain. Your board will be changed to sold.

    • Memorandum of Sale

      We will confirm in writing the agreed terms of the sale; this is called a Memorandum of Sale and is sent to you, the purchaser and both conveyancers.

    • Updates

      Intercounty will keep you updated regularly with the progress of your move. Sales progression is the next stage.

    Back to top ^

    Sales Progression at Intercounty – What happens now?

    • Paperwork

      After the initial activity of viewing and negotiating on your purchase you will receive the memorandum of sale and property information forms. The mortgage applications are being processed and conveyancers are preparing draft contracts, it may feel like it has gone quiet. This is normal and usually lasts for about 10 days. Don't worry all the work is being done behind the scenes!

    • Mortgage valuations

      And/or surveys will be arranged once your mortgage company has contacted the relevant surveyor. You may take the opportunity to get an upgraded survey or full structural survey. If you would like Intercounty to recommend someone then please call us to discuss.

    • Mortgage offer

      You should receive your mortgage offer about 5 to 10 working days after the mortgage valuation takes place.

    • Conveyancing

      Your conveyancer will receive from the other party's conveyancer, draft contracts and on receipt of these will apply for searches and raise enquiries. When all searches and enquiries are satisfactory and your mortgage offer has been received your conveyancer is ready to report to you so you can expect to receive documentation with instructions and recommendations and approved contract ready for signature.

    • Deposit

      At this stage you will be asked to organise your deposit ready for exchange.

    • Completion Date

      Once all the conveyancers in the chain have received signed contracts and cleared funds deposits and agreed a completion date you are ready to exchange. On average the whole process takes about 6 to 8 weeks.

    • Moving Plans

      You should organise your removals, change of address ......

    • Completion

      Intercounty will be in touch to discuss collection of the keys to your new home and we will assist in any other way we can.

    Back to top ^

    Selling tips

    Presenting Your Home

    It is amazing just how much first impressions do count - many a property has been sold and many not before the prospective purchaser has even set foot inside the front door.

    So take a little time - step outside your own front door and approach your own house as if for the first time .. critically! Try to look for things you have learned to live with, but which for some buyers are really the negative distractions . the front garden should be neat and tidy, any rubbish stored out of sight, the path weed-free, a newly painted fence or freshly clipped hedge is welcoming and gives the distinct impression of someone caring!

    As the for exterior of the house, a lick of fresh paint costs next to nothing but is proven as one of the most important factors in creating a good impression - clean windows with neatly painted frames also add a little sparkle. The front door is worth particular attention - we have seen property transformed by a new front door, it is what your potential buyers concentrate on whilst waiting for you to let them in.

    Obviously in presenting your property, internally, it should be neat and tidy, all paintwork should be clean and free from cracks, stains and chips and should be touched up - but, in addition to the obvious, there are a number of simple but highly effective sensory tools you can use to create a pleasant ambiance.

    Creating an exciting and saleable interior an be accomplished at surprisingly little cost

    ...a little light on the subject

    Studies have shown people react positively to properties shown under bright light. Even during the day leave as many lights on as you can, keep the curtains wide open and windows clean. At night switch on all lights, replacing any blown bulbs and dingy fluorescent tubes.

    ...the sound of selling

    Classical music playing softly in the background can create an atmosphere of calm serenity - otherwise go for peace and quiet, avoiding loud noises, barking dogs, your children and the TV.

    ...the sweet smell of success

    Smell has more impact than you might think. It can work either for you or against you. So if at all possible.

    Scour kitchens and bathrooms with bleach, and use lemon oil or fine polish on your furniture to add richness. Place fresh flowers strategically throughout the house. For a delicious, homely feel, place a dish of vanilla in a warm oven to create the aroma of freshly baked cakes or bread. Freshly-brewed coffee has a similar effect

    ...don't colour their judgement

    Colours should be kept light and neutral when selling your home.

    The condition of your property

    In our experience, a few small cosmetic improvements can have a big impact on the way buyers react to your home. You may not actually get more money, but a little effort can make all the difference in terms of attracting buyers - particularly in a very competitive market, or if you need to sell quickly.

    Of course, there is no substitute for careful regular maintenance to ensure that a home looks at - or near - its best. Trying to make up for years of neglect can be very expensive! Nevertheless, small things can make a big difference in creating the right "feel."

    Remember, first impressions really do count. Potential buyers will form an opinion about your home in the first 15 seconds - so it's important to ensure that it's a favourable one. The fact is, a house that suffers from an unmowed lawn, grubby peeling paint or stale, damp odours feels unloved and uncared for. Prospective buyers will be put off - which could end up costing you valuable time and money.

    The key is not to try anything too big - otherwise you're almost certain to lose money. If your home needs a completely new roof, for example, then the most sensible option is simply to adjust the asking price accordingly. No buyer will pay £10,000 more for your house simply because that's what it cost you to re-roof it!

    The show home effect

    Show homes are designed to make a buyer "feel at home." To recreate the feeling of a perfect display home is almost impossible unless you are starting from scratch, but there are valuable techniques you can apply that will help create a similar atmosphere. When you enter a show home, an interior decorator has made sure of the following details:

    • The colours are neutral
    • The smell is fresh and clean
    • The decorations enhance the home's features
    • The only sounds are peaceful
    • The details are perfect from the manicured lawn to the flowers in the entrance hall.
    • Creating a lifestyle that sells!

    You can dramatically increase your property's market potential by paying attention to detail, potential buyers need to visualise themselves living in your house. You are selling a lifestyle as well as a home.

    Pets

    In the case of pets, take particular care to clean and deodorise the areas they inhabit - potential purchasers may not love your pet as much as you do!

    And finally...

    When showing your home to a prospective buyer, avoid having too many people present. Friends and family may be very well meaning but, in this case, less is definitely more!

    Be polite, but don't try to entertain your buyers. They want to inspect your home - not pay a social call. Never apologise for the appearance of your home. After all, it is your home! Finally if you are asked questions, answer them truthfully and to the best of your knowledge, and never give people a hard sell - it simply won't help you. Let Intercounty do the selling - that's what we're here for !!

    Back to top ^

  • Selling your house with Intercounty

    Arrange a FREE property valuation >

    Selling your house with Intercounty

    Arrange a FREE property valuation >

    Selling your house with Intercounty

    Arrange a FREE property valuation >

    Selling your house with Intercounty

    Did you.....on average it takes 51 days from instruction to offer accepted.

    Arrange a FREE property valuation >

    Selling your house with Intercounty

    Did you.....on average completion takes 2 weeks after exchange.

    Arrange a FREE property valuation >

    Selling your house with Intercounty

    Arrange a FREE property valuation >

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Intercounty is a trading name of ICIEA Limited Company No. 4842186 whose registered office is at St. Trinity House 3-4 Kings SquareYork North Yorkshire YO1 8ZH. ICIEA Limited is a subsidiary of LSL Property Services PLC.

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