Intercounty 7 Keys to Results

1. Local know-how is key

   Schools, Amenities, Transport, Clubs, Societies and more, we make sure all our people know all about your local area.

2. Accessibility is key

   We make sure that we are available for you when you want us to be till 9pm weekdays and at weekends.

3. Trust is Key

   To make sure you get the best possible service and professionalism we ensure all our people have passed appropriate professional agency exams.

4. Results are key

   We will ensure that your property is fully available within 24 hours of instructing us and our people are focussed on delivering the results you require in the timescale you require.

5. Communication is key

   We will ensure that our people stay in contact with you, update you and deliver your results, and use your feedback to improve the service we offer.

6. Commitment is key

   We will focus on solely your needs challenging ourselves and industry norms to do so. We help to deliver this by responding to all enquiries within 1 working day.

7. Complete service is key

   We will ensure that we can offer you the complete property service from renting, sales, mortgage services via Lsli Ltd, surveying and conveyancing to make your move as easy and as stress free as possible.

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Customer feedback

• "I would just like to say thank you again Zena to you and everyone at Intercounty, you have been very helpful throughout our tenancy and I would have no hesitation in recommending you in the future."

• "I leave with the comfort and confidence that my investments are in extremely safe hands. What better compliment than a previous tenant then uses your team for their investment properties."

• "Thank you to everyone re: my little house - I knew it was in brilliant hands!!!"

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Property Management

At Intercounty we have focussed our experience and invested specifically into the Property Management area of the Property business. Our research has shown that the best way for us to look after your property, as if it were our own, is to centralise our dedicated specialist Property and Investment Managers. Intercountys' centralised service ensures that:

• We can handle everything from the time your tenant is found through to when the property is handed back to you.
• We can maximise our accessibility, we will be available to you from 9 till 6 Monday to Friday and 9 till 5 Saturdays.
• We can ensure that we give you a consistent service by employing a very experienced team with many years in property management and Lettings.
• We can sustain clear communication channels with all our Landlords and Tenants by utilising a specially designed support centre with regular training and technology updates.
• We will look after your home or investment as if it were our own.

Call your local Intercounty Branch to talk more.

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Renting - What happens when?

• Consider your needs

  Reason for moving, affordability, location.

• Time Scales

  Have a clear view of what your timescales are and any possible limitations, like pets.

• Research

  Look at local agency websites (at Intercounty.co.uk you can register for early alerts) and other relevant rental websites, talk to friends and colleagues who live in the area.

• Visit Letting Agents

  At Intercounty we always welcome the opportunity to talk to all our customers so drop in for a coffee and a chat about the market anytime. Meet our people, talk through your needs and register with us.

• Income Protection

  It is worth considering discussing Income protection with your Intercounty Independent Financial Advisor at this point.

• Viewings

  View all relevant homes. In the current market we would suggest that you should be prepared to make decisions quickly as we are finding that some properties are reserved at the first viewing, this is when you pay your administration fee to initiate your application immediately.

• Application Forms

  Complete these and return with original photographic identification and proof of address (e.g. utility bill)

• Referencing

  Your referencing will be processed taking approximately 7 working days and you will receive the terms agreed in writing. Intercounty will call you to discuss the outcome of the referencing.

• Deposit and Tenancy Agreement

  You will receive the tenancy agreement before the start of the tenancy and we must receive the deposit (equivalent to 1.5 months rental) in our bank account before the tenancy starts.

• Tenancy

  Once the agreement has been signed and the standing order set up you may collect the keys on the day your tenancy commences. Intercounty will provide you with the Energy Performance certificate, the Landlords Gas safety certificate (if relevant) contact details for your Property and any emergency contractors details.

• Move In

  When you have moved in Intercounty will send your proof of deposit registration for you to check, sign and return.

• Inspections

  If the property you are renting is managed by Intercounty we will be carrying out property visits.

• Renewals

  2 months prior to the end of your fixed term Intercounty will contact you to discuss your future plans.

• Tenancy renewal

  This allows further commitment, planning and budgeting for another fixed term. The process replicates the start of the original tenancy.

• Serving Notice

  If you wish to serve notice please contact Intercounty as soon as possible and note that it will take effect as your next rental due date.

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